Will UPS reimburse stolen package? (2023)

Will UPS reimburse stolen package?

Merchants with UPS Capital's residential package theft protection have the assurance of reimbursement for the value of the lost items, plus fast claims processing in the event of an incident—two of the primary benefits for online shippers.

UPS provides all packages automatically with $100 worth of liability for loss or damage. A shipper can choose to declare a higher value for the shipment with an additional charge.

File a Claim with UPS

You will need to indicate your status as a receiver, report a lost package, and include any documentation to support your claim. UPS claims that it typically takes them between 8 and 15 business days to investigate lost or damaged package claims.

In this scenario, the carrier or shipping company assumes risk until the package is delivered. Other times, still, the buyer carries the risk of loss from the moment the item is purchased, and is responsible for their own shipping.

If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Retailers have different policies and processes for handling stolen items, but you're usually entitled to a refund or a replacement. Amazon covers most stolen packages through its "A-to-Z" Guarantee Protection.

We may inspect the package at the shipper's or receiver's site, or collect the package for inspection at a UPS facility. Once our investigation is complete, we will email, fax, or mail a notification letter to the shipper. We will not send inspection information to the receiver of the package.

Wait 24 hours AFTER the delivery window. Once the report is received, UPS will perform a package search. Package searches can take up to 10 business days.

There have been documented instances of UPS workers confessing to stealing packages in the past.

Contact the Shipping Company

If the retailer won't cooperate, contact the shipper as soon as possible. You have a limited number of days to file a claim. In our survey, 40 percent of Americans who had a package stolen notified the shipping company; 25 percent requested a full reimbursement.

Do companies do anything about stolen packages?

THE ANSWER. In general, no, shipping companies will not refund or replace stolen items.

Dispute Charges

If you cannot get the package, a replacement, or a refund via the seller or carrier, contact the credit card company on whose card you paid for the purchase, and dispute the charges.

Check exterior doors or other places your package could've been placed, like the porch, back patio or garage. Also check with anyone who may have picked up your package, like a neighbor. If you still can't find it, contact the seller to start a claim.

64% of Americans had packages stolen last year, up from the previous year. Homeowners and renters insurance offer coverage for package theft. Some shipping carriers offer reimbursement through their claims process. See Insider's guide to the best homeowners insurance companies.

Package theft frequency and cost

More than 3 in 4 Americans have been a victim of package theft in their lifetime. 79% of Americans have been a victim of package theft in the last 12 months (15 points higher than last year!). Over half porch pirate victims have had multiple packages stolen in the past 12 months.

Should a refund be appropriate, it shall be made back to the payment method originally used to book the transaction or into a prepay account with UPStoday.com - refunds can only be processed to the contracted party who booked the order. Refunds to PrePay can take 1-2 working days to process.

Your proof-of-delivery, invoice and signature scans are provided in one document that can be e-mailed to your customer, vendor, or wherever you need that information delivered. Interact with any customer, supplier, vendor or retailer by providing invoice, and proof-of- delivery with signature (if captured).

The sender or receiver of a missing UPS package can open a claim with the company for a full refund. The entire claim process with UPS takes an average of 10 days to be completed. You can report a missing UPS package and file a claim at the UPS claims site.

Nearly 1 in 5 Americans were victims of porch piracy. 18% had a package stolen since the outbreak. 43% had reported a package theft in the past. 54% of respondents had multiple deliveries stolen in the prior 12 months.

The UPS Guaranteed Service Refund (GSR) is a part of the shipping contract that stipulates that UPS will refund 100% of shipping charges if parcel delivery is delayed by even 60 seconds except in exceptional circumstances (natural disasters, weather delays, etc).

Who is responsible for lost UPS package?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, it's 100% on you to compensate the customer with a new shipment or a refund.

How long does a UPS claim investigation take? UPS claims tend to take about ten days to investigate and process completely, at which point you could receive a full refund should your claim prove successful. The shipper, receiver, or a third party can file a claim.

Refunds to PrePay can take 1-2 working days to process. Refunds to the original payment method can take 5-7 working days, as all refunds must undergo a process to ensure that no collection took place. You have a maximum of 28 days from the date the order was placed to request a refund.

USPS has a money-back guarantee for all Priority Mail Express packages. These packages should be delivered within two days and by 6:00pm local time at the recipient's address. If your shipment is not delivered by the label's Scheduled Delivery Date, you can request a postage refund.

Check exterior doors or other places your package could've been placed, like the porch, back patio or garage. Also check with anyone who may have picked up your package, like a neighbor. If you still can't find it, contact the seller to start a claim.